Customer Care Promise

The Chilly Moose Customer Care Promise
At Chilly Moose, we believe the best adventures start with great gear, and even greater people. We’re a small, family-owned Canadian business, and every decision we make is guided by care, community, and integrity. Here’s what you can always count on when you shop with us:


1. Real People, Real Care
When you reach out, you’ll always connect with a real member of our Chilly Moose team, not a bot or automated system. We’re the same folks who design, test, and ship your gear, and we care deeply about making sure your experience is as exceptional as the product you receive.


2. Designed for True Canadian Conditions
From frozen lakes to cottage docks, every Chilly Moose product is designed in Canada and tested by our team, friends, and family. If it doesn’t perform the way it should, it doesn’t ship. Because your adventures deserve gear that can handle real weather, not fair-weather promises.


3. Hassle-Free Help
Things happen, and when they do, we’re here to help. We make it easy to get support, replacement parts, or warranty assistance. We believe in honest communication and fast solutions, so you can get back outdoors without missing a beat.


4. Purpose Beyond the Product
When you choose Chilly Moose, you’re helping make a difference. Through partnerships with Integrity Reforestation, Ontario Parks and Scouts Canada.


5. Proudly Canadian-Owned
Born and based in Schomberg, Ontario, we carry small-town pride in everything we do. From our warehouse crew to our coast-to-coast partners, we promise to treat you like part of the Chilly Moose family — with warmth, honesty, and genuine Canadian care.


Because when you choose Chilly Moose, you’re choosing gear designed for the Canadian outdoors — and a team that stands proudly behind every adventure you take.