Frequently Asked Questions
Do you ship worldwide?
On our online store we currently only ship across Canada, however, if you are outside of Canada and wish to purchase our items you can contact our Customer Service team by email at email@example.com and we can assist you with your order and shipping.
How long does shipping take?
Shipping will vary depending on location. Standard ground shipping in Canada typically takes between 2-7 business days (not including fulfillment), excluding remote locations. We do our very best to send orders as quickly as possible. If your order is taking longer than usual, don't hesitate to contact us. Large items i.e. 75L & 80L Fridge-Freezers and 120L coolers can only be shipped by freight and additional shipping time is required.
For more information please visit our shipping & returns page.
Where can I see your product in person?
You can check out Chilly Moose products at one of our amazing dealers, located across Canada! To find the dealer nearest you, please check our dealer locator: https://www.chillymoose.ca/apps/store-locator/all
What happens if my order gets lost?
If your order has been confirmed lost by the shipping provider we will replace your product - free of charge. If you receive a product different than what you ordered, you may also be eligible for a replacement. Please refer to our returns page for complete details.
Why have I only received one of the products that I ordered?
Sometimes when we ship our products out, they get sent out separately. It is possible that one product may arrive sooner than the other. In this case, we will issue 2 or more tracking codes, so you can trace all of the items that you ordered.
Why have I been charged differently?
We never charge more than what we list. If you are living in a different country, there may be different exchange rates that may affect the price of your order. However, these are only minimal differences.
How do I contact you?
For Online Orders and Customer Service: firstname.lastname@example.org
For General Inquiries: email@example.com
For Corporate Sales: firstname.lastname@example.org
You can also reach out through our contact page, Instagram or Facebook.
How can I pay?
We accept most major credit cards for our online payments. You also get buyer protection whenever you shop with us!
How long does the ice last in my Chilly Moose Ice Box?
We've tested our Chilly Ice Box coolers in both a controlled lab and outdoors during our good ol' Canadian summers. Click here for our best tips on how to pack your cooler like a pro, and how much ice to put inside your cooler.
Why does my Ice Box leak a little when it tips over?
Chilly Moose Ice Box coolers are made with lid gaskets of the same material as your refrigerator gasket, and performs in the same way. If your refrigerator gasket defrosted and you tipped if over, the water would escape. Rotomolded Chilly Moose Ice Box coolers are not designed to be 100% air or water tight. When hot air is trapped inside your cooler, this feature allows your cooler to be pried open. Also if using dry ice in your cooler, the gasket will prevent the cooler from risk of cracking or explosion.
Where are Chilly Moose products made?
Chilly Moose products are designed in right here in Schomberg, Ontario and responsibly produced in China.
Any other questions? Feel free to contact us anytime and we will respond as fast as we can! Thank you for shopping with Chilly Moose!