Frequently Asked Questions

Lead Safe Drinkware

Chilly Moose drinkware is compliant with lead safety regulations outlined by the Government of Canada. All Chilly Moose drinkware is manufactured from 304 premium food grade stainless steel.  Our products feature advanced vacuum insulation technology, ensuring beverages remain at optimal temperatures. In our manufacturing process, we use an industry-standard pellet containing some lead to seal the vacuum insulation at the base of our items. However, this sealed area is subsequently covered with a robust stainless steel layer or durable paint, rendering it inaccessible to consumers. It is important to note that no lead is present on the surface of any Chilly Moose product that may come in contact with consumers or the contents of the product.   In the rare occurrence the base cap of a product comes off or the granite tough paint is removed due to ordinary use and exposes this seal, it may be eligible for a warranty replacement.   Please contact us at


Special Edition Tim Hortons x Chilly Moose 55L Ice Box and Special Edition Tim Hortons Chilly Moose 12L Harbour Bucket prizes can be redeemed from Tim Hortons directly.  Please visit  HTTPS://WWW.TIMHORTONS.CA/SUPPORT


Discount code valid for 25% off CAD MSRP of your order on

Maximum one (1) Chilly Moose 25% Off Code per entrant and account.

Code is non-transferrable, one-time use only.

Discount is offered on all regular-priced merchandise, and not valid for already discounted products (including but not limited to items already on sale and Open Box coolers)

Code and discount are not redeemable at any authorized Chilly Moose dealer

Cannot be combined, stacked or used in conjunction with any other code or promotion. 

Digital e-gift code can only be obtained via the Tim Hortons app and then redeemed on

Only eligible in Canada on while supplies last  

Standard taxes and shipping will apply.

Discount cannot be applied to shipping or handling costs.

Code valid until July 31, 2022.

Complete Chilly Moose terms found here.

Tim Hortons Roll Up To Win complete rules and regulations found here.


Shipping will vary depending on location. Standard ground shipping in Canada typically takes between 2-7 business days (not including fulfillment), excluding remote locations. We do our very best to send orders as quickly as possible. If your order is taking longer than usual, don't hesitate to contact us. Large items i.e. 75L & 80L Fridge-Freezers and 120L coolers can only be shipped by freight and additional shipping time is required.

For more information please visit our shipping & returns page. 

On our online store we currently only ship across Canada, however, if you are outside of Canada and wish to purchase our items you can contact our Customer Service team by email at and we can assist you with your order and shipping. 


ice boxes

12L Harbour Ice Bucket - Up to 20mm

25L Chilly Ice Box - Up to 32mm

35L Chilly Ice Box Wheeled Explorer - Up to 64mm

55L Chilly Ice Box - Up to 34mm

75L Chilly Ice Box - Up to 39 mm

75L Chilly Ice Box Wheeled Explorer - Up to 44mm

120L Chilly Ice Box Wheeled Explorer - Up to 51mm

Chilly Moose Ice Box coolers are made with lid gaskets of the same material as your refrigerator gasket, and performs in the same way. If your refrigerator gasket defrosted and you tipped if over, the water would escape. Rotomolded Chilly Moose Ice Box coolers are not designed to be 100% air or water tight. When hot air is trapped inside your cooler, this feature allows your cooler to be pried open. Also if using dry ice in your cooler, the gasket will prevent the cooler from risk of cracking or explosion.

We've tested our Chilly Ice Box coolers in both a controlled lab and outdoors during our good ol' Canadian summers. Click here for our best tips on how to pack your cooler like a pro, and how much ice to put inside your cooler. 

Yes, you can put dry ice into your Chilly Ice Box. Our gaskets are not 100% airtight which will prevent the cooler from exploding or cracking when using dry ice.


Yes, Chilly Moose drinkware is BPA and Toxin free.


Sometimes when we ship our products out, they get sent out separately. It is possible that one product may arrive sooner than the other. In this case, we will issue 2 or more tracking codes, so you can trace all of the items that you ordered.

We accept most major credit cards for our online payments. You also get buyer protection whenever you shop with us!

You can check out Chilly Moose products at one of our amazing dealers, located across Canada! To find the dealer nearest you, please check our dealer locator.

If your order has been confirmed lost by the shipping provider we will replace your product - free of charge. If you receive a product different than what you ordered, you may also be eligible for a replacement. Please refer to our returns page for complete details.

We never charge more than what we list. If you are living in a different country, there may be different exchange rates that may affect the price of your order. However, these are only minimal differences.

For Online Orders and Customer Service:

For General Inquiries:

For Corporate Sales:

You can also reach out through our contact page, Instagram or Facebook.

Chilly Moose products are designed in right here in Schomberg, Ontario and responsibly produced in China.

Any other questions?

Feel free to contact us anytime and we will respond as fast as we can! Thank you for shopping with Chilly Moose!