SHIPPING

Estimated shipping times in Canada for Canada Post, not including the 1-2 business days required for fulfillment by Chilly Moose. 

Please note these are approx. shipping times provided by Canada Post - the time will vary per postal code. To find the most accurate shipping time for your location please click here and enter the information required. 

Location 
Priority [Business days]
Xpresspost [Business days]
Expedited Parcel
[Business days]
Regular Parcel
[Business days]
 Alberta
2-7
3-7
4-13
6-13
British Columbia
2-7
3-7
5-13
7-13
Manitoba
2-7
3-7
3-13
4-13
New Brunswick
2
3
3-4
5-6
Newfoundland and Labrador
2-7
3-7
6-13
8-13
Northwest Territories
3-7
4-7
7-13
9-13
Nova Scotia
2-7
3-7
3-13
5-13
Nunavut
Not Available
5-7
6-13
8-13
Ontario
1-5
1-5
1-6
2-8
Prince Edward Island
2
3
4-5
5-6
Quebec
2-5
2-5
2-6
3-8
Saskatchewan
2-7
3-7
4-13
5-13
Yukon
4-7
4-7
8-13
10-13

  

RETURNS & REFUNDS

Customer satisfaction is our first priority - we want you to love your Chilly Moose as much as we do. We offer returns on all Chilly Moose products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer has 7 days from the time they received their product(s) to notify us.

To complete your return, we require a receipt or proof of purchase, such as your payment confirmation email. The customer is responsible for return shipping costs. Once your return is received and inspected, our team will send you an email to notify you that we have received your returned item. We will also notify you whether or not your refund was approved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – within 3 to 5 business days.

Christmas Returns - We will honour gift returns 7 days after Christmas. Please keep your order receipt, the original packaging and product must unused and in the same condition that it was received. All other return policies apply, as listed below.

REPLACEMENTS

If there is an error, or the customer receives not what they had originally ordered, they may be able to replace their order for free.

To be eligible to receive a replacement, the customer has to notify us within 7 days from the time they received their product & show us proof of purchase.

We are not obliged to give a replacement if the customer enters their shipping information incorrectly. We encourage you to double check your address and personal information – before placing your order. In the worst-case scenario, we can change your shipping information, but you must notify us within 24 hours.

If you ordered the wrong product, our policy remains the same. You may cancel or change your order information, but you must notify us within 1 hour. Once a product has already been shipped, it cannot be changed.

If you have any other questions, please contact us via direct message on Instagram, or on Facebook. You can also email us at info@chillymoose.ca.