Terms & Conditions

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. 

Chilly Moose Ltd (“Chilly Moose”) maintains this website (www.chillymoose.ca), which is used under license by 14095863 Canada Inc. Chilly Moose (chillymoose.ca) operates this Website under license by 14095863 Canada Inc. and all trademarks, logos, and copyrighted materials displayed on this Website are the property of their respective owners and are used under license or with permission. This document governs your relationship with www.chillymoose.ca. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and Chilly Moose will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of chillymoose.ca or its licensors and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our shipping page for further information.

In order to contract with Chilly Moose, you must be over 14 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Chilly Moose retains the right to refuse any request made by you.

If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Chilly Moose or may in some instances be a third party. Where a contract is made with a third party, Chilly Moose is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to change without notice at the discretion of Chilly Moose.

Reselling

By purchasing off www.chillymoose.ca you are agreeing that you will not exploit or resell Chilly Moose products unless permitted by an authorized Chilly Moose Ltd representative.

Custom orders

Chilly Moose maintains the right to decline any order that they deem inappropriate or unacceptable by their company policies including but not limited to text or artwork that includes:

• Hate speech or symbols
• Contains explicit content 
• Encourages discrimination, hate or violence against groups or individuals including based on their race, religion, ethnicity, gender, disability, sexual orientation or gender identity. 
• Libel or defamation of any individual, organization or group. 
• Or if the requested design violates copyrights, trademarks or other intellectual property rights of others.

Customization fees apply to all custom orders. Please review all orders thoroughly before placing your order; customized items are final sale and non-refundable. Chilly Moose is not responsible for any mistakes or errors that have been approved by the client. 

At Chilly Moose we take great pride in offering high quality products and durable customization options that are produced in-house by our skilled production artists and technicians. We carefully research and test each method to ensure the best possible performance. However, please note the following important warranty limitations regarding customization:

Third-party customization—including any product customization that is not ordered and produced by Chilly Moose directly or through an authorized Chilly Moose promotional representative—is not the responsibility of Chilly Moose and is not covered under warranty. Any unauthorized modifications, including but not limited to imprinting, engraving, or marking, may void the product warranty.

All past due invoices are subject to a $120 processing fee and an interest rate of 2% per month, 26.8% per annum.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Chilly Moose and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Chilly Moose liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Chilly Moose and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Chilly Moose.

Linking to External Websites

Chilly Moose may occasionally contain links on their website that link to third-party websites or apps. When clicking on external links the destination websites or apps privacy policy will apply. By leaving Chilly Moose’ website you agree that you are doing so at your own risk and Chilly Moose does not take any liability. 

Indemnity

You agree to indemnify, defend and hold harmless Chilly Moose, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

Return Policy

Chilly Moose Return Policy is covered under the Terms and Conditions.  

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Chilly Moose. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Chilly Moose.

Chilly Moose “Spin to Win” Promotion — Official Terms and Conditions

Effective Date: November 1, 2025**
Promotion Period Ends: November 24, 2025**
Sponsor: Chilly Moose Inc. (“Chilly Moose”), Ontario, Canada

1. Eligibility

The Chilly Moose “Spin to Win” Promotion (the “Promotion”) is open only to legal residents of Canada who are 18 years of age or older at the time of entry.
Employees, representatives, or agents of Chilly Moose, its affiliates, subsidiaries, advertising and promotional agencies, and their immediate family members (spouse, parent, sibling, or child) or household members are not eligible to participate.

This Promotion is void where prohibited by law.

2. No Purchase Necessary

No purchase is necessary to enter or win. Making a purchase will not increase the chances of winning.

3. Promotion Period

The Promotion begins on November 1, 2025, and ends at 11:59 PM EST on November 24, 2025, or when all prizes have been awarded, whichever occurs first.
Entries received after this time will be deemed invalid.

4. How to Enter

To participate, entrants must:

1. Visit www.chillymoose.ca during the Promotion Period.
   
   

2. Sign up for VIP Early Access by providing a valid email address and mailing address.
   
   

3. Upon successful registration, the entrant will receive one (1) spin on the digital “Wheel of Prizes.”
   
   

🔹 Limit: One (1) entry and one (1) spin per person during the Promotion Period.
Multiple entries or attempts to participate using different names, email addresses, or identities will result in disqualification.
Entries generated by script, macro, robotic, or other automated means are void.  

Verification of Eligibility and Identity:
Chilly Moose reserves the right to contact any entrant or potential winner and request proof of identity, age, and residency to confirm eligibility and compliance with these Terms and Conditions. Acceptable proof may include a government-issued photo ID showing the entrant’s name and mailing address. Entrants may redact any non-relevant information (such as ID number, date of birth, or photo) before submission.

Any personal information collected for verification purposes will be used solely to administer this Promotion and will be deleted once verification is complete, in accordance with Chilly Moose’s Privacy Policy and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Invalid or Incorrect Email Addresses

Entries with invalid, incorrect, or undeliverable email addresses will be deemed ineligible and forfeited without notice. A valid and active email address is required for entry verification and prize fulfillment.

4.A. Identity Match Requirement

The following information must match the same individual for a contestant to remain eligible:

• Full name on the order

• Email address used to enter

• Billing information associated with the payment method

• Shipping information provided at checkout

Entries where this information does not match may be deemed invalid at the sole discretion of Chilly Moose.

B. One Person Per Entry

Each entry must be submitted by the same individual who placed and/or paid for the eligible order.
Entries submitted using another person’s name, email, payment method, or address are strictly prohibited.

C. Proof of Eligibility

Chilly Moose may require a prize claimant to complete an identity verification process. Verification may include:

• Replying from the same email address used to enter

• Providing a selfie with a handwritten note including their name, order number, and date

• Providing redacted proof of payment (name, date, last 4 digits, Chilly Moose transaction)

• Providing a redacted document showing matching name & address (e.g., utility bill)

• Providing a short video confirmation

Government-issued identification will not be requested or accepted.

D. Duplicate or Suspected Fraudulent Entries

Chilly Moose reserves the right to disqualify, without notice, any entry involving:

• Multiple entries from the same person or household

• Mismatched names, emails, billing, or shipping details

• Use of another person’s payment method

• Automated, bulk, or suspicious submissions

• Altered, incomplete, or inconsistent information

• Any activity reasonably deemed fraudulent or intended to manipulate the contest

E. Failure to Verify

If a selected winner cannot or will not complete verification to Chilly Moose’s satisfaction, the entry will be void and a new winner selected.

F. Final Authority

Chilly Moose retains full and final authority to interpret these rules, verify eligibility, and disqualify any entrant for reasons related to fraud prevention or contest integrity.

5. Prizes

Prizes

A total of 20,000 prizes and discounts are available to be won, with an approximate total retail value of $56,640 CAD. Prizes and their approximate retail values (ARV) are as follows: sixteen (16) × $500 Chilly Moose Gift Cards (ARV $500 each; total $8,000 CAD); sixteen (16) × 35 L Cooler (ARV $440 each; total $7,040 CAD); sixty (60) × Cabot Coolers (ARV $100 each; total $6,000 CAD); forty (40) × Sauble Soft Coolers (ARV $130 each; total $5,200 CAD); one thousand (1,000) × $25 Chilly Moose Gift Cards (ARV $25 each; total $25,000 CAD); forty (40) × Blankets (ARV $135 each; total $5,400 CAD); twenty (20) × Bucket Coolers (ARV $160 each; total $3,200 CAD); and eighteen thousand eight hundred eight (18,808) × 10% Discount Codes. Prizes are available while supplies last and may vary in colour, pattern, or style. Chilly Moose reserves the right to substitute a prize of equal or greater value if any prize becomes unavailable. All prizes are non-transferable, non-refundable, and cannot be redeemed for cash.

Limit of One Prize per Household:
Only one (1) prize may be awarded per household (defined as individuals residing at the same physical mailing address) during the Promotion Period, regardless of the number of entries received from that household.

If multiple entrants from the same household are identified as potential winners, only the first verified eligible entry will be confirmed as the winner, and all subsequent entries from that household will be disqualified.

This limitation applies to all prize categories and discount code awards issued under this Promotion.

6. Prize Transferability and Substitution

Prizes are not transferable. No prize or portion thereof, or any right or benefit in connection with a prize, may be transferred or assigned by a winner to any other person.

The Sponsor reserves the right, in its sole discretion, to substitute a prize (or any component thereof) with another of equal or greater value if the original prize cannot be awarded as described.

Prizes have no cash value and are not redeemable for cash unless required by law. Any difference between the stated approximate retail value and the actual value will not be awarded.

Discount Code Use and Restrictions:
Discount codes issued through this Promotion are single-use and non-stackable. Only one (1) discount code may be applied per order, per customer, during checkout. Discount codes cannot be combined with any other offer, promotion, or discount, including other Spin-to-Win codes, email signup offers, bundle pricing, or sale pricing, unless explicitly stated by Chilly Moose.

Each discount code is valid only for the individual recipient and must be used in accordance with these Terms and Conditions. Unauthorized sharing, duplication, or resale of discount codes is strictly prohibited and may result in cancellation of the associated order and disqualification from future promotions.

7. Prize Fulfillment

• Winners will receive an email containing a unique discount code, which corresponds to their awarded prize.
  
  

• To claim their prize, the customer must:
  
  

1. Visit www.chillymoose.ca;
   
   

2. Select the corresponding prize item(s) or qualifying product(s);
   
   

3. Apply their unique discount code during checkout to redeem their prize.
   

• Chilly Moose will randomly select colours and/or patterns for all physical prize items to expedite shipping.
  
  

• Winners must provide a valid email address and mailing address to receive their prize.

• Prizes will be awarded only to verified winners and must be accepted as awarded. No transfer, resale, or substitution is permitted except as expressly provided in Section 6
  
  

• If Chilly Moose is unable to contact a prize winner within 30 days of the spin date, the prize will be forfeited without compensation.
  
  

• All discount codes and prize giveaways expire March 1st, 2026. Expired codes have no cash value and will not be reissued or extended.

8. Odds of Winning

The odds of winning a prize in the Promotion are approximately 1 in 20,000, based on the total number of eligible entries and prizes awarded.

Every spin results in a designated outcome; however, not all prizes are of equal value.

9. Use of Email and Personal Information

By entering the Promotion, participants agree that Chilly Moose may retain and use their email address for internal marketing and promotional communications, including newsletters, product updates, and exclusive offers.

Chilly Moose will not sell, rent, or share participants’ email addresses or personal information with any third party, except as required to fulfill prize delivery or comply with legal obligations.

Participants may opt out of receiving future marketing communications at any time by following the unsubscribe instructions included in any Chilly Moose email.

Audit and Disqualification:
Chilly Moose reserves the right to audit any entries and verify compliance with these Terms and Conditions at any time, including after prizes have been awarded. The Sponsor may disqualify any entrant or household that, in its sole discretion, is found to have tampered with the entry process, submitted multiple or false entries, or otherwise violated these Terms and Conditions. See Section 4 for more details.

If a prize has already been issued and the associated entry is later determined to be invalid or fraudulent, Chilly Moose reserves the right to revoke or cancel the prize without compensation.

10. General Conditions

By entering, participants agree to abide by these Terms and Conditions and all decisions of Chilly Moose, which are final and binding.

Chilly Moose reserves the right, at its sole discretion, to cancel, modify, or suspend this Promotion should any cause disrupt or compromise its integrity, security, or fairness.

Chilly Moose is not responsible for:

• Technical failures, delays, or interruptions in entry submission or notification;
  
  

• Lost, misdirected, or undeliverable email notifications;
  
  

• Errors in printing, programming, or administration.
  
  

Any attempt to tamper with or manipulate the Promotion system will result in immediate disqualification and potential legal action. For detailed identity and fraud-related conditions, refer to Section 4.

All purchases or prize redemptions made using discount codes are subject to Chilly Moose’s standard Terms of Sale, return policies, and website terms.

11. Publicity

By participating, entrants consent to Chilly Moose’s use of their name, likeness, and/or city of residence for promotional purposes in any media, without additional compensation, where permitted by law.

12. Limitation of Liability

By participating, entrants release and hold harmless Chilly Moose Inc., its affiliates, subsidiaries, advertising and promotion agencies, and their respective officers, directors, employees, and agents from any and all liability for injuries, losses, or damages of any kind arising from participation in the Promotion or acceptance, possession, or use of any prize.

Chilly Moose shall not be responsible for any indirect, incidental, consequential, or punitive damages in connection with the Promotion.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising from this Promotion shall be subject to the exclusive jurisdiction of the courts located in Ontario.

14. Sponsor Contact

Chilly Moose Inc.
Ontario, Canada
Email: info@chillymoose.ca
Website: www.chillymoose.ca