Needed a replacement lid as mine cracked in quite a few places. So far so good. Excellent customer service
I was told by a friend that there was great customer service and that’s exactly what I got. When I explained that the sliders on my lids broke off making it not spill proof anymore they were more than happy to promptly send me relâchement lids. Thank you very much! I love my tumblers especially when camping!
I needed a replacement lid due to the threads breaking and was sent one at no charge. I have to note I contacted Chilli Moose by email and there was a reply within minutes. A replacement lid was sent and received a day later at no charge. Amazing customer service, still blown away at how quickly they responded and took care of the problem.
Very versatile, from coffee in the morning, to keeping cans cold during the day to mixing cocktails at night when camping with friends.
Love the cup, keeps things cold and hot! Would definitely buy another.
I truly love your products, however the lids need a better design to last as long as the cups..
I am the happy owner of a number of Chilly Moose products: two coolers multiple water bottles and several insulators and mugs. I had purchased a Brent insulator for my son who was away on deployment and gave it to him when he returned. That same day he managed to drop the insulator on the driveway, cracking the lid. I went on line to purchase a replacement lid , but they were out of stock. I contacted Chilly Moose and they were able find me a replacement lid and send it out quickly at no charge. Chilly Moose: excellent products, wonderful service!
It fits and works but would like a better style lid. Tried to find another but not available in 14oz size.
Great customer service. Love how warm it keeps my drink. Very pleased with my purchase.
My original cup lid broke and I contacted customer service and they gladly replaced the lid.
I received a chilly moose tumbler for Christmas 2021. The lid broke and I contacted chilly moose. They immediately sent me a new lid. Wonderful service. I love everything moose and can't say enough about chilly moose! Thank you! Heidi Hayden
This was a replacement of the older hinged lid. Much better, and shipped quickly...no questions asked.
Chilly Moose gear has you covered for your next adventure.